Refund policy

Return & Refund Policy – Elight UK Wigs

At Elight UK Wigs, we want our customers to be satisfied with their purchase. Please read our return and refund policy carefully.

1. Return Eligibility
Customers can request a return within 7 days of receiving the product. The item must be unused, unwashed, and in its original condition and packaging.

2. Non-Returnable Items
For hygiene reasons, wigs that have been worn, cut, styled, colored, or damaged cannot be returned or exchanged.

3. Damaged or Wrong Item
If you receive a damaged or incorrect product, please contact us within 48 hours of delivery with clear photos or videos as proof.

4. Return Process
To request a return, please contact our customer support with your order number and reason for return. Once your request is approved, we will provide instructions for returning the product.

5. Refund Policy
After we receive and inspect the returned item, your refund will be processed within 5–7 business days. The refund will be issued through the original payment method.

6. Shipping Costs
Shipping charges are non-refundable. Customers may be responsible for return shipping costs unless the item is defective or incorrect.

7. Exchange
We only replace items if they are defective, damaged, or incorrect.

8. Contact Us
If you have any questions about our Return & Refund Policy, please contact us through our store website.

Thank you for shopping with Elight UK Wigs.